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Privacy Policy

Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information.

Ibizawire SL offers online travel services through its own website and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms.

Privacy

What kind of personal information does Ibizawire SL use?

When you make a reservation, you will be asked for your name, address, telephone number, email address, payment information, the names of guests travelling with you and your preferences for your stay.

To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous bookings and manage future reservations.

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details.

We may also receive information about you when you use certain social media services.

Why does Ibizawire SL collect, use and share your personal details?

  • Reservations : First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the accommodation you have booked.
  • Customer service : We provide international customer service 24/7 from our local offices. Sharing your details with our global customer service staff allows us to respond when you need us – responding to queries related to your reservation.
  • Account administration : We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings.
  • Marketing activities : We also use your information for marketing activities, as permitted by law. For example:
    • When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. You can opt out, or unsubscribe, from marketing communications at any time.
    • Based on the information you share with us, individualised offers may be shown to you on the Ibizawire SL website, in mobile apps or on third-party websites, including social media sites.
    • When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
  • Other communications : There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
    • We may need to respond to and handle requests you have made.
    • If you have not finalised a reservation online, we may email you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to fill in all the reservation details from scratch.
    • We may also send you other material related to your reservation, such as how to contact Ibizawire SL if you need assistance while you are away, or a summary of previous reservations you made through Ibizawire SL.
  • Market research : We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
  • Fraud detection and prevention : We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
  • Improving our services : Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

How does Ibizawire SL use social media?

We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Ibizawire SL website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Ibizawire SL uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Ibizawire SL. When you register with a social media app, you will be told which information will be shared with Ibizawire SL. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.

We may also enable you to sign in to Ibizawire SL services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Ibizawire SL share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

  • Other companies within the Ibizawire SL corporate family : In order to support you during the reservation process and throughout your stay, your details may be shared with subsidiaries of the Ibizawire SL corporate family. To find out more about the Ibizawire SL corporate family, visit www.ibizawire.com
  • Third-party service providers : We may use third-party service providers to process your personal information on our behalf for the purposes specified above. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. And we work with third-party advertisement networks to market our services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above.
  • Our business partners : We work with partner websites around the world to distribute our services listed on our website and mobile apps. When you make a reservation on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your account, in order to manage your reservation, so that they can address queries related to your reservation and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
  • Competent authorities : We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

How does Ibizawire SL make use of mobile devices?

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does.

Security

What security procedures does Ibizawire SL put in place to safeguard your personal information?

In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorised access and the misuse of personal information.

We use appropriate business systems and procedures to protect and safeguard the personal information you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.

We do not store your credit/debit card details.

Children

The services offered by Ibizawire SL are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a guardian. When we receive information from a child under the age of 18, we reserve the right to delete it.

Contact

How can you control the personal information you have given to Ibizawire SL?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. . Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorised individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the www.ibizawire.com website and choosing to remove your account.